RM15 OFF when you pay with ATOME ⚡ HARI RAYA HAMPERS & GIFT SETS ⚡ FREE SHIPPING SITEWIDE - "FREESHIPPING"

FAQ

Orders

Due to the ongoing Covid-19 pandemic and movement control orders, we apologise in advance if you encounter any delay with our shipment. Do contact us if you experience any issues.

Weekdays

Orders made before 8 AM (Malaysia) on Monday to Friday will be processed on the same business day. Orders after 8 AM will be processed the next business day.

Weekends

Processed the following Monday.

 

Payments

Debit/Credit Cards

We accept all major debit and credit cards via Stripe (excluding AMEX).

Bank Transfer

This payment method is NOT applicable for our MONTHLY PLAN only. It can be used for all other products and the 3 and 6 Month Plans.

Please make your bank deposit to the following bank account:

A/c No: 514329648249
Bank: MAYBANK
Name: SKYN SIN SOLUTION
Ref: [NAME]

Kindly forward your proof of payment to any of the following (orders will only be processed once proof of payment is received):

Email : hello@skynsin.com
WhatsApp : +6011 3137 6510
Instagram: @skyn.sin
Facebook: @skynsin.co

Shipping and Delivery

MALAYSIA

Shipping Fees
Standard Delivery : RM6.50 (West Malaysia), RM15 (East Malaysia)

FREE Shipping : For orders above RM100 (West Malaysia only)

Same Day Delivery (GRAB, GoGet, Lalamove, Karhoo Express) : Please contact us to arrange for delivery and payment.

Delivery

Standard Delivery : Orders are processed same day for purchases before 12PM and take approximately 1-3 business days after shipment (may vary according to courier's circumstances and mailing destination)

SINGAPORE

Shipping Fees

FLAT RATE RM20 : Order are processed on the same day for purchases before 12PM.

Delivery

Approximately 7-10 business days after shipment, and may vary depending on the courier's circumstances.

Returns & Exchange

Defective Item

If there is a problem with the packaging or the product itself, please contact us within 3 days of receiving the product via email or any of our social media to arrange an exchange/refund.

For all confirmed defective items, we will reimburse the return shipping fee.

Exchange and refund process

Refund will be made within 7 days upon receipt and inspection.

You can also make an exchange/refund in person at BARRE-D, Damansara Heights, Plaza Damansara, Kuala Lumpur.


Note: Refund or exchange is not valid if the goods have been used.