DEFECTS & DAMAGES
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Please contact us within 3 days of receiving the product via WhatsApp, email (firstname.lastname@example.org) or any of our social media to arrange an exchange/refund.
For all confirmed defective items, we will reimburse the return shipping fee.
Note: Refund or exchange is not valid if the goods have been used.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can also make an exchange in person at BARRE-D, Damansara Heights, Plaza Damansara, Kuala Lumpur.
EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on custom products (personalised gifts or special orders), sale items or gift cards.
To be eligible for a return/refund, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the digital receipt or proof of purchase.
Returns By Courier - To start a return by post, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Returns By Delivery Service - Please contact us to organise a return via delivery service (Grab, Goget, Lalamove, Mr Speedy)
Returns In Person - You can also make an exchange/refund in person at BARRE-D, Damansara Heights, Plaza Damansara, Kuala Lumpur.